Exchange Policy
At SÁRRY, we are dedicated to providing our customers with exceptional beauty products and experiences. We understand that situations may arise where an exchange becomes necessary. Please review our carefully crafted exchange policy outlined below:
- Timeframe for exchange requests: Customers may request an exchange within 7 days of receiving their order.
- Eligibility for Exchange: To qualify for an exchange, the product must exhibit clear signs of breakage or damage. The customer will have to share picture of the damaged product.
- Exchange Process: To initiate the exchange process, customers are required to promptly contact our esteemed customer support team. We kindly ask that you provide comprehensive photographic evidence that substantiates the claim of product damage.
- Exchange Availability: We extend our exchange services to all products that meet the criteria of damage as specified above.
Please note that our exchange policy solely pertains to products that have sustained damage during shipping or those that arrive in a defective condition. It does not cover instances of general dissatisfaction or changes of mind regarding product choices.
Should you require further clarification or assistance with the exchange process, please do not hesitate to contact our esteemed customer support team.